WaveWare Apollo T-2000 Technical Information

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Certification Manual - 10 -iii. Goals and Objectives The Purpose of this Manual is to: Explain the basics of the Alliance AllCall© Nurse Call prod

Certification Tests Certification Tests Appendix D – Certification Tests System Design Test Question 1: What is the maximum range of the Superbus tr

Certification Tests Certification Tests Question 5: Under what circumstances should panduit or wiremold be used? A. All circumstances B. When the

Certification Tests Certification Tests Computers Test Question 1: What is an IP Address A. Internet Protection Address B. Internet Protocol Add

Certification Tests Certification Tests Question 6: What is the emergency key sequence that closes the AllCall© Software? A. Ctrl + Alt + Del

Certification Tests Certification Tests Question 10: What screen are pager capcodes programmed in? A. Staff Configuration B. Resident Monitoring C

Certification Tests Certification Tests Question 15: A Static IP is assigned automatically by the network. A. True B. False Question 16: A Dynamic I

Certification Tests Certification Tests Paging Test Question 1: What two frequencies does Alliance specify for paging? A. 319.65 and 212.3 B. 457.

Certification Tests Certification Tests Question 5: What communication protocol does the WaveWare Paging Encoder have to be set to, in order for

Certification Tests Certification Tests Question 9: What capcode prefix does Alliance typically specify for low frequency installations? A. 077

Certification Tests Certification Tests Control Panel Test Question 1: How many wireless zones can be programmed into the Concord Panel? A. 132

Certification Manual - 11 -iv. Training Manual and Certification Process This manual is provided for training and certifying new technicians as wel

Certification Tests Certification Tests Question 5: What is the power requirement for the Concord Ultra? A. 24VAC B. 24VDC C. 16.5VAC D. 12VDC

Certification Tests Certification Tests Question 9: What is the color coding system for all the bus devices? A. Red = Positive 12VDC, Black = Negati

Certification Tests Certification Tests Question 13: What Sensor type are wireless transmitters? (Door Window Sensors) A. 53 B. 25 C. 28

Certification Tests Certification Tests Question 18: What size battery does the Wireless Transmitter require? A. 3.6V 1/2AA Lithium Ion Battery B.

Certification Tests Certification Tests Question 22: Before the screw terminals will work properly, what must be done to the Wireless Transmitter

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Certification Manual - 13 -Chapter 1: System Design & Planning & Site Inspection As State and Federal regulations for Nursing Home facil

Certification Manual - 14 -Following this, the Project Manager will produce a wiring diagram, verify that the correct parts have been o

Certification Manual - 15 -guidelines. Ask where carts and equipment can be stored in a secure location on site for meal breaks and over

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Certification Manual - 17 -Figure 2: Types of Construction Materials Chapter 2: Construction Considerations and Techniques Structural Consider

Certification Manual - 18 -Figure 3: Typical Support Distances There are many kinds of building materials that are used in the constructi

Certification Manual - 19 -possible using “fish tape.” Again, try not to disturb the insulation as much as possible when pulling wire and installin

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Certification Manual - 20 -If the facility has brick or concrete block walls, then surface mounted raceways and boxes will have to be used.

Certification Manual - 21 -to complete their tasks. With this in mind, it is very important when installing device boxes, to ensure that t

Certification Manual - 22 -Studs When running wire through walls, there are rules you have to follow for drilling and notching wood studs and

Certification Manual - 23 -Joists Similar rules apply to drilling and notching Joists. Alliance very rarely encounters this problem as we run ou

Certification Manual - 24 -Figure 9: Component Enclosure Wiremold products, try to conceal them in corner junctions (i.e. where wall meets wall or

Certification Manual - 25 -Chapter 3: Wire Pulling, Connections and Management Pulling Wire in Existing Facilities Advance Preparation In order

Certification Manual - 26 -for all your power runs from the power supply. For your home run wires, use 20 or 22 gauge wire. Crawl Spaces A crawl spa

Certification Manual - 27 -Attics Planning the wire pulls in advance for the AllCall© Nurse Call System can save a lot of time and energy in

Certification Manual - 28 -that the conditions in an attic are conducive to losing your tools. Always have adequate lighting, and count your tools w

Certification Manual - 29 -and build a "fenced off area" around the wire box with your cart and ladder, etc. Firewall Penetrations After

Certification Manual - 3 -Table of Contents i. Mission Statement…………………………………………………………pg. 7 ii. Introduction……………..………………………..……………...……...…pg. 9

Certification Manual - 30 -Wire Pulling First determine the locations of the transceivers, computers, control panels, touch-pads and any other bus d

Certification Manual - 31 -Voltage Drops One consideration of running wires is the length of the wire run and how much voltage drop will occur. Be

Certification Manual - 32 -Wire Management We have previously mentioned some wire management issues such as protecting wires in the Mud Ring

Certification Manual - 33 -Chapter 4: Installation Etiquette Staff Relationships Alliance’s reputation in the industry is due in part to our inst

Certification Manual - 34 -doors unlocked, being in the Med Room unattended, etc. We must not do anything that would jeopardize the facility’s

Certification Manual - 35 -Chapter 5: Component Competency – Control Panels Having completed the chapters regarding procedural and technical t

Certification Manual - 36 -the primary features that Alliance uses in the Concord Panel. It will also provide specs for reference purposes. For

Certification Manual - 37 -also important that the panel not be accessible to residents or the general public. Figure 13 shows the dimensions re

Certification Manual - 38 - Apart from these things, the Ultra sets up exactly like the 4, The Ultra resides in a slightly larger metal can,

Certification Manual - 39 -Concord Touchpad has six wires that are soldered onto the back of the circuit board. However, only four of these are used

Certification Manual - 4 - Transceiver Wireless Repeater Downloading the Concord Panel Programming the Concord Panel Other Progra

Certification Manual - 40 -The Automation Module has a terminal strip along the bottom of the circuit card by which it is connected to the bus line.

Certification Manual - 41 -Wireless Repeater The Wireless Repeater Kit also affords the ability to extend the wireless range of a cont

Certification Manual - 42 - If the Enterprise downloader software is installed on the Computer, go ahead and launch it at this time. B

Certification Manual - 43 -Programming the Concord Panel When the Concord Panel comes out of the box, there are several settings and setup things th

Certification Manual - 44 - User Programming o Time and Date = 9 + 4321  Downloader o 8 + 4321 + 7 (0 any, 1 download, 2 upload) o Must set a

Certification Manual - 45 - Status check: The status check feature allows the installer or technician to check the current status of the

Certification Manual - 46 -

Certification Manual - 47 -Chapter 6 Component Competency – Call Stations One of the primary advantages that the Alliance AllCall© Wireless Nurse

Certification Manual - 48 -lithium ion 1/2AA battery. The transmitter battery is a 3v 1300 mAh lithium battery Figure 16: Inside of Bed Station

Certification Manual - 49 -Figure 17: AllCall© Bed Station Schematic AllCall© Bath Station The AllCall© Bath Station, is very simil

Certification Manual - 5 -Index of Figures Figure 1: Circle of Installation……………………………………………..pg. 13 Figure 2: Types of Construction Materials……………

Certification Manual - 50 -panel, and the battery board provides power to the LED. The light battery is a 3.6v lithium ion 1/2AA battery. The transm

Certification Manual - 51 -for the internal components has been provided for reference by the installer. Figure 19 – AllCall© Bath Station Schematic

Certification Manual - 52 -is reset. It simply registers on the system as an alarm, and a one time page is sent. Wireless Transmitters The heart of

Certification Manual - 53 -Chapter 7: Component Competency – Computers The server computer houses the primary user interface for the Alli

Certification Manual - 54 -Note: do not install any Dot Net framework versions later than 2.0. The AllCall© Software has been developed to work with

Certification Manual - 55 -Step 4 – Security Center Settings Start / Control Panel / Security Center Under Resources, choose Change the way SC

Certification Manual - 56 -Step 8 – Display Properties Desktop / Right-Click Properties Under the ‘Screen Saver’ tab, choose ‘None’. Click on the

Certification Manual - 57 -Step 1 - Installation Insert the PC Anywhere CD. If the auto start screen does not appear go to ‘My Computer’ and double

Certification Manual - 58 - AllCall© Software Setup and Settings About the AllCall© Staff Paging Solution Software The AllCall© Staff Pagin

Certification Manual - 59 -Installing the AllCall© Software Step 1 – Software Installation Insert the AllCall© Software installation CD included wit

Certification Manual - 6 -Figure 20: PC Anywhere Connection……………….……………………pg. 58 Figure 21: Paging Encoder Settings……………………….……………..pg. 79 Figure 22

Certification Manual - 60 -2. AllCall© Server Solution 3. AllCall© Client Solution. For the Database and Server applications, you should see

Certification Manual - 61 -location of the zones should be simple but logical because it is determined by the installer. For example, if two Concord

Certification Manual - 62 -and get the correct pages. It also ensure that pages are not missed if a staff-member is on break, or does not show up fo

Certification Manual - 63 - the comments section. Under Tools / Server / Capcode Prefix, enter the common 4 digit prefix and click done.

Certification Manual - 64 - description. Choose the proper escalation templates for each shift and then click SAVE. When finished click DONE. Pr

Certification Manual - 65 - two or more control panels are being installed, the zone numbers (which are always formatted 1, 2, 3, 4, etc.) shou

Certification Manual - 66 -Programming Step 6 – Special Conditions - Auto Acknowledge – The auto ack function is for pendants or other calls that

Certification Manual - 67 -NOTE, the Automatic Backup Feature will only backup the files to C:/Program Files/AllCall/Database Solution/B

Certification Manual - 68 -Introduction to Networks First, a standard PC/Mac with integrated (L)ocal (A)rea (N)etwork port or (W)ireless (L)ocal

Certification Manual - 69 -is not a problem. However in some circumstances it is undesirable. We will explain why momentarily. The second IP addr

Certification Manual - 7 -i. Mission Statement: Since 1994 our mission has been to provide our customers with quality products and servic

Certification Manual - 70 -incoming emails and downloaded files. The anti-virus software will quarantine any suspicious files and remove the

Certification Manual - 71 -Step 5 – Shutdown Windows and turn the computer off. Step 6 – Once Windows has re-booted, ensure that the SQL Server,

Certification Manual - 72 -Setting a Dynamic IP Address Step 1 – Follow all of the above steps until step 3. In the screen labeled “Internet

Certification Manual - 73 -Chapter 8: Component Competency – Paging & Pagers WaveWare Paging Encoder The WaveWare SPS5 v.8 is one of t

Certification Manual - 74 - Serial Port Controlled Operation via RS-232 Serial Port with “Programmable” Communication Parameters. Baud rates of 30

Certification Manual - 75 -Database is “Not Required” for WaveWare Protocol, Scope Protocol, Extended TAP Protocol, or Pager ID as Cap Code Mode. Wi

Certification Manual - 76 -o Default is “Normal”  Programmable Flow Control Signaling, Accommodates a variety of methods of busy terminal signali

Certification Manual - 77 -The WaveWare Paging Encoder is able to auto-switch between data rates, which breaks up a batch into smaller batches. Carr

Certification Manual - 78 -0V. 0V is the default for the WaveWare SPS-5 v8 paging system, when Midland SD-226 radios are used with the unit. Default

Certification Manual - 79 -WaveWare Paging Encoder Programming The WaveWare SPS5 V.8 Paging Encoder is programmed via the serial connection and the

Certification Manual - 8 -

Certification Manual - 80 -Figure 22: SPS5 Advanced Settings Once the settings are properly configured, the encoder must be “written”

Certification Manual - 81 -from the manufacturer. However, certain features can also be programmed in the field a benefit that gives much needed fle

Certification Manual - 82 -In the menu, there are four primary settings that the user will have access to. First, there is deleting messages. To del

Certification Manual - 83 -confirm. Note, to turn the pager on, simply press and hold the “Read” button, until the startup text appears.

Certification Manual - 84 -WaveWare Wall Pagers The WaveWare Wall Pager is a wall mounted POCSAG paging receiver with LED display. The Wall

Certification Manual - 85 -Step 3 – Plug the sign into a standard 110v outlet. Step 4 – Start the software program. Step 5 – Click the “Link” Button

Certification Manual - 86 -match the Baud Rate and Frequency. Figure 24 provides the standard “Over the Air” programming commands tha

Certification Manual - 87 -Chapter 9 – Troubleshooting Nurse Call Problems Wireless Nurse Call Problems Supervisories Control Panel Automation S

Certification Manual - 88 -Whole System not receiving calls 1. Check to make sure there are no orange supervisories on the screen. - If there are –

Certification Manual - 89 -Remote Client Computer(s), “Attempting Connection to Server” 1. Check to see if Server Computer is operating properly. 2

Certification Manual - 9 -ii. Introduction Alliance Monitoring Technologies is renowned in the Midwest region’s Long Term Health Care industry for

Certification Manual - 90 - Appendix A – Definitions of Terms Call Station: A device that is mounted in a resident room that provides a button, pad

Certification Manual - 91 - Host: The main computer in a network. Usually, the host computer houses all of the data or applications information so tha

Certification Manual - 92 - Appendix B - AllCall© Software Programming Screen-shots Main Screen – Logged Out

Certification Manual - 93 - Main Screen – Logged In Resident Name Configuration

Certification Manual - 94 - Resident Room Assignment Staff Pagers Configuration

Certification Manual - 95 - Staff Group Configuration Call Escalation Template Configuration

Certification Manual - 96 - Zone Handler Configuration Control Panel Configuration

Certification Manual - 97 - Manual Pages Historical Reporting

Certification Manual - 98 - Appendix C – Manufacturer’s Manuals  Concord 4 Installation Manual  Concord 4 User Manual  Concord Ultra Installa

Certification Manual - 99 -